In October 2020, Pieps responded to concerns about a possible problem with the Pieps DSP switch with the following:
Thank you for your inquiry regarding the warranty on your Pieps beacon. We have undertaken an extensive investigation of all Pieps beacon models, which includes subjecting them to our own analysis, testing by an independent third-party, and evaluating them against the beacon market at large. Through this testing, we have concluded that Pieps beacons perform above industry standards, unless the beacon is compromised. Our rigorous testing is a reflection of our commitment to your safety and to ensuring that our customers feel confident in the field.
For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, offer you the chance to upgrade your beacon through our tiered trade-in program. Users with Beacons purchased over two years ago are eligible to buy-up to another beacon model at the below rates:
Attached to this email is a pre-paid shipping label for you to send in your beacon for inspection and upgrade. Please clearly label the outside of the return package with RA XXXXXX. Once we receive your beacon, we will contact you regarding a replacement. If you have any questions in the meantime, please call our product specialists directly at 800-775-5552. Canadian customers will receive a label in a separate email directly from Fedex. Please remember to check your spam folders.
For more than 45 years, Pieps has been the worldwide technology leader in avalanche transceivers. Our mission is to bring you state-of-the-art equipment and peace of mind. Thank you for taking us with you on your backcountry adventures and for your continued support.
I have also heard of cases where Black Diamond replaced DSP transceivers without charging an upgrade fee.
